Plot No - A 41,42 Near CBI Phatak Shiv Officers Colony, Jagatpura, 302017 Jaipur, India
Welcome to Hotel Aarna (“we,” “our,” “us”). We value your privacy and are committed to protecting the personal information you share with us via our website hotelaarna.com (“Website”).
This Privacy Policy describes:
What personal data we collect
How we use and share it
How we protect it
Your rights and choices regarding your information
If you have questions about this Privacy Policy, you can contact us at:
Email: gm@hotelaarna.com
Address: Hotel Aarna, Jaipur, Rajasthan, India
Booking details: name, email address, phone number, shipping/billing address, travel dates, nationality, passport or ID number (if required by law).
Profile data: account login credentials, preferences, special requests.
Support inquiries: messages you send via contact forms or customer support chat.
Technical details: IP address, browser type/version, operating system, device identifiers.
Usage data: pages visited, time spent on pages, referral source, click behavior, error logs.
Cookies & similar technologies: session cookies, Google Analytics, marketing pixels; see our [Cookie Policy] for details.
Social login or third-party trust platforms (if enabled): limited profile data, contact email, photo.
Payment processors or booking platforms: confirmation status and payment-related metadata.
We process your data for the following purposes:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Provide reservation services | Booking, contact, payment info | Contract |
| Customer service & support | Support inquiries, profile data | Legitimate interest / Consent |
| Website analytics & improvements | Usage data, cookies | Legitimate interest |
| Marketing & promotions (email/SMS) | Email address, phone number | Consent |
| Legal compliance, fraud prevention | ID document info, transaction logs | Legal obligation |
We do not sell your personal data. We may share it with:
Service providers: payment processors, reservation systems, web hosts, email platforms.
Legal or governmental authorities: when required under applicable law.
Business transfers: e.g., in case of a merger, acquisition, or asset sale (with notice to you).
All third parties are contractually bound to keep your data secure.
We implement industry-standard security measures (SSL/TLS, access controls, encryption) to protect data.
Personal data is retained only as long as necessary to fulfill the purposes outlined, or as required by law (e.g. tax records for 7 years under Indian regulations).
You may request deletion of your account and personal data, subject to legal exceptions (e.g., refund records).
Our site uses cookies and tracking tools such as Google Analytics for website performance, visitor insights, and marketing optimization. You can manage cookie preferences via your browser settings or our cookie consent banner. For more information, see our separate Cookie Policy.
Depending on your jurisdiction, you may have these rights:
Access – Request a copy of your data
Correction – Update inaccurate or incomplete data
Deletion – Ask to erase your data (subject to legal holds)
Restriction or Objection – Opt‑out of certain processing (e.g. direct marketing)
Withdraw Consent – At any time, without affecting past processing
Data Portability – Receive your data in a structured format
To exercise these rights, contact us at privacy@hotelaarna.com. We may verify requests to protect your data.
Our services are not intended for children under 18. We do not knowingly collect personal data from minors. If you believe a child has provided data, please contact us and we will promptly delete it.
Our Website may contain links to external sites (e.g. tourist attractions, partner services). We are not responsible for their privacy practices. Please review their policies separately.
If we transfer your personal data abroad (e.g. to cloud service providers), we use appropriate safeguards to ensure compliance with applicable cross‑border data protection laws.
We may update this Privacy Policy periodically. When changes are material, we’ll notify you via the Website or email. The “Effective Date” at the top will be updated accordingly.
If you have any privacy concerns or want to exercise your rights, reach out to:
Email: privacy@hotelaarna.com
Postal Address: Hotel Aarna, Jaipur, Rajasthan, India
Hotel Aarna thanks you for trusting us with your personal data. We follow all applicable Indian and international privacy laws and continually work to protect your information.
